rich88 Privacy Policy — Your Data, Handled with Care

What This Policy Covers

This Privacy Policy applies to all personal information collected by rich88 when you register an account, use any part of the platform — including slots, live casino, sports betting, fish games, and bingo — or contact our support team. It covers data collected through our website and mobile experience, and applies to all players based in the Philippines. Please read this policy carefully before creating your account. If you have questions about how your data is handled, visit our FAQ page for guidance.

1. Information We Collect

When you register and use rich88, we collect the following categories of personal information:

• Account registration data: your name, date of birth, email address, and mobile number provided during sign-up.
• Identity verification data: government-issued ID details where required to verify your identity and comply with applicable regulations.
• Payment information: GCash account details or Philippine bank transfer information used to process deposits and withdrawals. We do not store full card numbers or payment credentials beyond what is necessary for transaction processing.
• Usage and activity data: game history, session logs, login timestamps, device type, browser information, and IP address.
• Communications data: messages you send to our support team and any feedback or reports you submit through the platform.

We collect only the information that is necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect sensitive personal information beyond what is required for identity verification purposes.

2. How We Use Your Information

rich88 uses your personal information for the following purposes:

• To create and manage your player account and verify your identity.
• To process deposits and withdrawals through GCash and local Philippine bank channels.
• To provide access to all game sections on the platform and personalise your experience.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable Philippine laws and regulatory requirements.
• To respond to your support requests and communicate important account updates.
• To monitor platform usage and improve the overall performance and security of the service.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

3. Sharing Your Information

rich88 may share your personal information with trusted third parties only where necessary and only for the purposes described in this policy. Payment processors and banking partners receive the minimum data required to complete your transactions securely. Identity verification providers may receive your ID details where verification is required under applicable regulations. Technology and infrastructure providers who support the operation of the platform are bound by confidentiality obligations and are not permitted to use your data for their own purposes. We may also disclose your information to law enforcement or regulatory authorities where required by Philippine law or a valid legal order. In all cases, we take reasonable steps to ensure that third parties handle your data responsibly and in accordance with applicable data protection standards.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification data may be retained for a longer period to comply with anti-money laundering and financial record-keeping obligations. When your data is no longer required, we take steps to securely delete or anonymise it. If you request deletion of your account, we will process your request in accordance with our legal obligations, which may require us to retain certain records for a defined period even after account closure.

5. Your Rights

As a player based in the Philippines, you have rights over your personal data under applicable Philippine data protection law. You have the right to request access to the personal information we hold about you, to request correction of inaccurate data, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to identity verification before we can process them.

6. Cookies and Tracking

rich88 uses cookies and similar technologies to operate the platform, remember your session, and analyse how the service is used. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how players navigate the platform so we can improve the experience. We do not use third-party advertising cookies or share tracking data with advertising networks. By continuing to use the platform, you consent to the use of essential cookies. For more information about how we use cookies, visit the FAQ page.

7. Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Data transmitted between your device and the platform is encrypted in transit. Access to personal data within our organisation is restricted to personnel who need it to perform their role, and all staff are subject to confidentiality obligations. While we work hard to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Changes to This Policy

rich88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players through the platform or by email where applicable. The date of the most recent update is shown at the bottom of this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Last updated: 2025. For questions about this Privacy Policy, visit the FAQ page or contact us at [email protected].